Check connection speed: Test the speed of your download connection at verify that the download speeds exceed 1mbps.To test, please disconnect your device from your current network connection, and reconnect to a secondary network such as a public hotspot or a cellular data network to see if you get the same error. There can be network firewalls on school networks that prohibit connectivity to the app, or VPNs on personal routers that conflict with Khan Kids. Sometimes there can be intermittent connectivity issues on certain types of networks that impact the app's performance. Check the network: Try the app from a different network.Hold them down until the phone goes ‘blank’ (finally powers off). For Android devices, try forcing a restart by holding the power button and volume button at the same time. Please ensure you power the device all the way off before turning it back on.

Power off: Reboot/restart your device.If it's not running the latest version, please update the app. Update Khan Academy Kids: Check that the app is running the latest version from the app stores on your device.For those using Android, Amazon, or Apple devices running iOS 11 or later, please proceed to step 2.For those using Apple devices running iOS 10 or earlier, please follow the steps at the bottom of this article.Update device: Ensure that your device is running its latest mobile operating system.Windows: Compatible with Windows 11 devices with access to the Amazon Appstore ( device requirements and installation tips ).Note: For those with Fire tablets running Amazon FreeTime, download Khan Academy Kids from a parent profile, and then make the app available to your child's profile through the Amazon FreeTime settings.Amazon : Compatible with tablets (2014 or later running Fire OS 5.0 or later) with access to the Amazon Appstore.Chromebooks : Compatible with Chromebooks running OS version 56 or later with access to the Google Play Store ( device list ).Android : Compatible with Google-certified phones and tablets (with OS 5.0 or later).Apple iOS : Compatible with iPhone and iPad (with OS 11 and later).

Hardware and software models supported by Khan Academy Kids Khan Academy Kids is designed as a mobile-first learning experience with interactive touch screens for little learners, and is accessible via a mobile app on smartphones and tablets. The app requires an internet connection to access its comprehensive collection of early learning content, and is free to download from the Apple App Store, Google Play, and Amazon app stores.

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