I was told to call an 800 number and that I had to get reward number before checking out. A less important but still annoying issue was that when I realized Microtel was connected to Wyndham, I asked if I could get my Wyndham rewards number added but I didn't have it with me. Breakfast was swamped with bus load of tourists - no place to sit - completely insufficient room for the number of people staying at hotel. I call this insufficient infrastructure for what is advertised. Called front desk who offered to reset modem/server but said that when hotel is fully booked it's a problem. Internet didn't work well - kept getting kicked out.

All were a big disappointment! Shuttle only runs on the hour not on demand or at least every 30 minutes - this is not typical for airport hotels in my experience. Picked this hotel for 3 reasons - proximity and shuttle to airport, free internet, free breakfast. Thank you so much for choosing Microtel Inn & Suites by Wyndham.

If you would like to discuss this further please feel free to get in touch with me directly at Please do consider us again next time you are in Salt Lake City. I am happy that you found our hotel to be clean and up to your satisfaction. I hope the misunderstanding is now cleared.

Upon my further investigation, I was informed that when you had requested for a downtown shuttle without any prior notice, our shuttle driver was not on duty and but another driver was coming in about 40 minutes time and would have taken you downtown without a problem, Since you were in a hurry and didn't want to wait for driver to come on shift, I am happy our front desk agent called a cab for you at hotels expense to get you to your destination as desired by you. Salt Lake City downtown is 15-20 minutes away from our hotel, as a convience to our guests we do offer a shuttle to downtown which is a $15 CHARGE ROUNDTRIP which provides a great value for our guests since a cab ride each way will total around $35.00, but in return we do ask our guests for little flexibility since picking up our guests from airport is our top priority as an airport location that offers a free shuttle service. We do have a complimentry shuttle that we offer to all our guests to and from the airport and other resturants within the area- It is FREE OF CHARGE.

It seems like there was some misunderstanding. Dear Guest, I apologize for the issue you had with our shuttle.

Microtel salt lake city airport